Privacy Policy

GDPR or the General Data Protection Regulation is a new set of EU regulations set to come into force, as a replacement to the existing Data Protection Act. It’s the rules and regulations for personal data protection, and every organisation within the EU must comply. We take data security seriously and have taken stringent measures to ensure customer data is protected, secure, and compliant.

Drive Ferris has GDPR friendly processes that give EU citizens more rights and protections for their personal data. These include:

• User Data Information (The right to be informed) – A user can request his or her personal data to be up to date and accurate
• User Data Correction (The right to rectification) – If a user’s data is incorrect or incomplete, he or she has the right to have it corrected.
• The right to data portability – A user can get their data for their own use.
• User Data Erasure (The right to be forgotten) – A user may request the removal of his or her personal data in specific circumstances.

We have updated our Privacy Policy in accordance with the GDPR regulations and to give you greater insight into what information we collect about you and for what purpose this is being used.

Data Controller
DriveFerris Limited
Trumley
West Lavant
Chichester
PO18 9AY
United Kingdom

We collect personal data from your interactions with us, such as when you engage with our websites and apps or when you email or phone us. The personal data we collect from you includes:

• name and contact details
• content you have created on our forms, forums or social media
• information about support problems you have reported to us

Drive Ferris Limited and our third party service providers may collect other information in a variety of ways, including:

• Location Data – data supplied by you allowing us to pinpoint your exact geographical location to enable more effective service provision;
• Technical Information – including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type, and version, time zone setting, browser plug-in types and versions, operating system and platform; and
• Information about your visit – including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, a length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

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If you choose to publish and share a URL to a public page where third parties can track your tasks and problem reports, this page will be available to anyone who has knowledge of the URL.
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Cookies and visitor information

​Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you use or browse our Apps and also allows us to improve our services.
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When you browse our website we may use tracking pixels (for example, Google Analytics and session cookies to track how you use our sites. Examples of the data that we collect include your IP address, the type of internet browser and operating system you are using, and the pages you are visiting.
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This data uniquely identifies you to us but does not (on its own) tell us your name or anything else about who you are. We use this information for the following general purposes:

• to build up a picture regarding the kind of content you want to see.
• to give us useful information about visitors to our Apps, we do this by aggregating the information with data from other visitors.

If you have disabled the receipt of session cookies on your computer you may not be able to receive the full benefit of our site.

This section explains the reasons why we process your personal data and our legal bases for doing so.

Consent​

If you’ve opted-in to receive information and offers relating to Drive Ferris and our commercial partners (for example by ticking a box on one of our websites or apps), then we’ll provide this information to you by email, post, app notification, or phone.

We also rely on your consent to process information about your use of our websites, apps and social media sites, so that we can improve your browsing experience and deliver online advertising that is relevant to you.

Wherever we rely on your consent to process personal data, you have a right to withdraw that consent.
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Legitimate interests

​We process your personal data when necessary to pursue our legitimate interests in the following:

• to notify you about changes to our services;
• to provide you with information about other goods and services we offer that are similar and to provide you with the information, products, and services that you request from us or which are complementary to those that you have already purchased or enquired about;
• to carry out our obligations arising from any contracts entered into between you and us;
• to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or chat) with information about goods and services similar to those which were the subject of a previous sale or negotiation of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. Once you have given your consent, if you no longer want us to use your data in this way you will need to contact us at admin@driveferris.com so that we can remove you from this list or alternatively you can follow the unsubscribe option contained in each marketing communication;
• to ensure that content from our Apps is presented in the most effective manner for you and for your computer or device.
• to make suggestions and recommendations to you and other users of our Apps about goods or services that may interest you or them, and as part of our efforts to keep our Apps safe and secure;
• to administer our Apps and for internal operations, including troubleshooting, data;
• to improve our Apps to ensure that content is presented in the most effective manner to allow you to participate in interactive features of our services when you choose to do so; and
• to measure or understand the effectiveness of advertising we serve to you and others and to deliver relevant advertising to you.

You have a right to object to any processing that we undertake for our legitimate interests.

Contract

​We process your personal data when necessary for contractual reasons, such as to administer your account registration and to provide products and services that you have requested.

Legal obligation

​We are legally required to process your personal data in cases where we need to respond to certain requests by government or law enforcement authorities.

Sometimes we receive personal data from third parties, in particular:

• software tells us how you engage with our Apps
• government and law enforcement authorities may provide us with personal identification and background information when they are involved in official inquiries

We will share your personal data with the following recipients:

• commercial partners, so they can advise us how best to communicate with you on their behalf. We do not give your data to partners for them to communicate with you directly.
• third party suppliers involved in data insights; website hosting; advertising; systems maintenance; database management; identity checking; payment processing; delivery logistics; and
• government authorities to assist with their official requests and comply with our legal obligations.

The EEA includes all EU countries, as well as Iceland, Liechtenstein and Norway. Some of the third parties that we share personal data with, may need to transfer personal data outside of the EEA, for example to the United States of America.

Where your personal data is transferred to a country outside of the EEA and that country is not subject to an EU adequacy decision, we will ensure your data is protected by appropriate safeguards (for example, EU approved standard contractual clauses, a Privacy Shield certification, or a supplier’s Binding Corporate Rules). A copy of the relevant safeguard can be provided for your review on request.

We retain personal data about your membership for as long as your account remains active, and for 5 years after (in case you decide to reactivate your membership or have queries about it).
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We retain personal data relating to your subscriptions for 5 years from the date of the relevant transaction. This is to understand your preferences and to meet our legal and contractual obligations.

Where you have asked us not to send you direct marketing, we keep a record of that fact to ensure we respect your request in future.
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We also retain information with the potential to give rise to legal disputes for 7 years from the expiry or termination of any contracts.
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We seek to use reasonable organizational, technical and administrative measures to protect personal information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Wherever we rely on your consent to process personal data, you always have a right to withdraw that consent.

You also have the right to object to any use of your personal data for direct marketing purposes, as well as to processing that we undertake based on our legitimate interests.​

Your other personal data rights

In addition to your rights to withdraw your consent and to object, you have the right to ask us:

• for access to information about your personal data or for a copy of your personal data
• to correct or delete your personal data
• to restrict (i.e. stop any active) processing of your personal data
• to provide you with certain personal data in a structured, machine-readable format and to transmit that data to another organisation

These rights may not always apply, for example, if fulfilling your request would reveal personal data about another person, or if you ask us to delete information which we are required by law to keep or have a compelling legitimate interest in keeping. If this is the case then we’ll let you know when we respond to your request.

How to contact us and exercise your rights

​The easiest way to stop receiving information from us is by notifying us at admin@driveferris.com. We will send you an email confirmation to let you know that your data has been deleted from our Marketing records. Also if you object to any data processing provided by us, you can notify us at admin@driveferris.com.

We will do our best to assist with any queries you have about your personal data. You can contact us at any time using the contact details below. When you do so, please provide your full name, your preferred contact information, and a summary of your query.
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DriveFerris Limited
Trumley
West Lavant
Chichester
PO18 9AY
United Kingdom
Company Registration Number: 11705721